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September 17, 2014

Case Studies
Social Media Monitoring Delivers for Domino's
The pizza chain has social media customer care under control with Astute SRM.
CRM Across the Wire
Jive Integrates with Microsoft Office 365
Jive Connectors for Office 365 bridge the gap between on-premises and cloud.
Aptean Offers Email and Address Validation to Onyx CRM Users
Experian Data Quality and Aptean have integrated their solutions.
Jacada Adds Visual IVR to Avaya Aura Portal
Jacada Visual IVR for Avaya enhances the traditional voice IVR experience by bringing a touch interface for smartphones.
Pipeliner CRM Integrates with Marketo
Pipeliner CRM is now available through the Marketo LaunchPoint ecosystem.
ChannelAdvisor Introduces 2014 Autumn Release
Latest product update enhances management of eBay and enables social and mobile commerce.
inContact Releases Cloud-Based WFO for SMBs
The company's Discover WFO suite in the cloud is unified with its contact center platform just four months after the acquisition of Uptivity
CRM Featured Articles
TeamSupport Introduces Customer Distress Index
New reporting feature predicts customer satisfaction level.
Aviso Launches Sales Forecasting Tool
The solution helps sales teams predict quarterly sales through machine learning.
Customer Experience
What Makes a Successful Mobile User Experience?
Uncovering the traits that set industry leaders apart.
5 Best Practices for Deploying an Intelligent Virtual Assistant
The right technology can help customers, increase sales, and boost your brand.

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