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August 27, 2014

CRM Across the Wire
Avaya Partners with HP to Sell Cloud-Based UC and Contact Center as a-Service-Solution
Together, the companies will sell a combined portfolio of unified communications-as-a-service, contact center-as-a-service, and infrastructure modernization services. (Featured on SmartCustomerService.com.)
Aspect Revamps Cloud-Optimized Unified IP Customer Contact Solution
Aspect Unified IP 7.3 offers greater cloud-optimized deployment options, new proactive outreach compliance capabilities, and tighter integration with Aspect's social media interaction solution. (Featured on SmartCustomerService.com.)
3CLogic Integrates with Microsoft Dynamics CRM
New partnership lets firms sync contact center solutions with operations and order management.
Jive Strengthens Its External Community Platform with Next Cloud Release
Latest update delivers deeper engagement, seamless connections across devices, and analytics tools to help companies attract and retain customers and partners.
Yellowfin 7.1 Will Feature Location Intelligence Enhancements
Yellowfin will make demographic datasets available to its customers as part of the latest version of its BI platform, Yellowfin 7.1.
Tata Consultancy Services and Cloudera Partner on Big Data and Analytics Services
Partnership helps customers fully harness big data by implementing Cloudera Enterprise Data Hub.
CRM Featured News
Monetate Introduces Web Site Testing and Targeting
New self-serve testing solution lets users determine who sees proposed changes.
Pint of View
Use the Brand, Luke
The more you tighten your grip, the more that will slip through your fingers.
Viewpoints
Developing Exceptional Contact Center Leaders
A top-of-the-line customer experience that improves customer lifetime value can only happen when coaching and training are priorities for all levels of an operations team. (featured on SmartCustomerService.com.)
5 Principles for Building a Great Sales Organization
Create a culture that celebrates success.



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