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August 13, 2014

CRM Across the Wire
First Data Partners with LocalVox
The partnership between First Data and LocalVox brings added insight to SMBs.
Lyris Updates Its Real-Time Retargeting App
New offering converts behavioral insights into refined segmentation, automated product recommendations, and Web site personalization.
PeopleLinx 3 Bridges the Gap Between Social and Sales
New user interface and dashboards highlight the release of PeopleLinx 3 social selling platform.
Sailthru Now Integrates with Facebook Custom Audiences
Integration leverages Sailthru Smart Data and enables marketers to identify consumers likely to convert and drive revenue through the Facebook Custom Audiences interface.
Netop Improves Online Chat Tools
Live Guide's expanded administrative options and customer data views target the needs of high-volume customer service teams
CRM Featured Articles
The Real Truth About CRM Success
Without influence, great strategies and technologies can fall flat.
Magazine Features
The 2014 CRM Influential Leaders
Whether their contributions are longstanding or just now being felt, these five visionary individuals have the potential to shape the industry's future.
Dos and Don'ts for Customer Onboarding
A good first impression can mean the difference between success and failure.
Voice of the Customer
Is It Time to Moneyball Customer Experience?
Create a competitive advantage by looking at data through a broader lens.

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