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June 16, 2014

Case Studies
Virtual Receptionists Work for Virtual Law Firm
Ruby Receptionists answers Burton Law's calls from miles away.
What's Customer Engagement Again?
More than just a buzzword, it's key to retaining today's digital customer.
CRM Across the Wire
Verint Adds Multichannel Support to Enterprise Feedback Management
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
Badgeville Releases Badgeville for Communities
Badgeville for Communities adds gamification to internal employee and external customer communities.
Transera Releases Statistical Performance Analytics for Contact Centers
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
Five9 Summer 2014 Release Adds Multichannel Capabilities
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
CRM Featured Articles
Selling in an Uncertain Age
Sales Thought Leadership Conference provides study-backed tips on creating a more effective sales force.
IBM Watson to Answer Queries on Genesys Platform
First integrated call center operation of Watson could go live this year
Less Than One-Third of Top Consumer Web Sites Are 'Trustworthy,' Online Trust Alliance Finds
A new OTA report names American Greetings the most secure e-commerce site.
Six Takeaways for Marketing Executives
View the customer experience as a continuing process.

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