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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 16, 2014

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What's Customer Engagement Again?
More than just a buzzword, it's key to retaining today's digital customer.
CRM Across the Wire
Verint Adds Multichannel Support to Enterprise Feedback Management
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
Badgeville Releases Badgeville for Communities
Badgeville for Communities adds gamification to internal employee and external customer communities.
Transera Releases Statistical Performance Analytics for Contact Centers
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
Five9 Summer 2014 Release Adds Multichannel Capabilities
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
CRM Featured News
Selling in an Uncertain Age
Sales Thought Leadership Conference provides study-backed tips on creating a more effective sales force.
IBM Watson to Answer Queries on Genesys Platform
First integrated call center operation of Watson could go live this year
Less Than One-Third of Top Consumer Web Sites Are 'Trustworthy,' Online Trust Alliance Finds
A new OTA report names American Greetings the most secure e-commerce site.
REAL ROI
Virtual Receptionists Work for Virtual Law Firm
Ruby Receptionists answers Burton Law's calls from miles away.
Viewpoints
Six Takeaways for Marketing Executives
View the customer experience as a continuing process.



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