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May 21, 2014

Case Studies
Snapfish Finds Live Chat a Snap for Customers and Agents
Photo-sharing site uses Live Person to help members with design projects.
CRM Across the Wire
SAP to Acquire SeeWhy
SeeWhy's real-time behavioral marketing technology complement's SAP's hybris offerings.
Microsoft and SAP Expand Their Partnership
Microsoft's ongoing collaboration with SAP seeks to improve cloud and data interoperability and deliver new mobile and productivity solutions.
Coveo Personalizes the Search Experience for Sitecore Web Sites
Coveo has upgraded its Coveo for Sitecore search solution with additional integrations.
Spredfast Launches the Spark Social Marketing Tool
Spredfast Spark empowers marketers to monitor trends in social media, uncover conversations, and take action.
Synety Updates CloudCall for Salesforce
Synety adds telephony apps inside Salesforce CRM.
Full Circle CRM Launches Weighted Campaign Influence
Weighted Campaign Influence provides marketers with insights into campaign performance.
CRM Featured Articles
Customer Experience
The Rise of Empathy
Six steps for understanding your customers.
Use Gamification Strategies to Boost Your Team's Batting Average
Look to America's favorite pastime to inspire your sales team.

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