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April 28, 2014

CRM Across the Wire
Salesforce ExactTarget Marketing Cloud to Deliver LinkedIn Sponsored Updates
New deal empowers marketers to manage, track, and improve ROI for LinkedIn Advertising.
Satmetrix Releases Satmetrix Standard for SMBs
Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.
Ifbyphone Introduces Spring 2014 Release
Ifbyphone's Spring 2014 Release enables marketing and sales teams to monetize and manage the surge of inbound calls from smartphones.
Constant Contact Launches Toolkit for SMB Marketing Automation
Constant Contact's Toolkit offering lets businesses see how campaigns are doing.
CRM Featured Articles
Yesware Launches Mail Merge to Boost Sales Email Efficiency
New tool enables salespeople to send highly personalized emails to hundreds of potential customers.
Infusionsoft's ICON14: Treating People Better to Better Your Business
Speakers stress the value of transparency with the public.
Infusionsoft's ICON14: How to Thrive in the Connection Economy
Small businesses can leverage CRM faster and better in a digital world.
Contact Center Satisfaction Dropped 10 Percent in 2013
Companies can rebound by providing more multichannel customer service options.
How Reliable Is That Online Review?
Twenty-one percent of consumers write about products they've never used.
The New-Age Contact Center: 3 Steps to Fostering Highly Engaged Employees
New technologies and best practices can play an important role in improving employee engagement and customer service in today's radically changing contact center. (Featured on SmartCustomerService.com.)
8 Tips Every SMB Should Know
Ensure loyalty by putting customers first.

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