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March 10, 2014

CRM Across the Wire
TigerLogic Adds Social Monitoring and Performance Analytics to Postano Platform
Postano's new social monitoring and performance analytics measure hashtag and visual Web marketing campaigns.
Tableau and Splunk Form a Strategic Technology Alliance
Jointly developed integration brings together visual analytics and real-time machine data.
Spanlink Expands Its Cloud Services
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
Altitude Adds Real-Time Analytics to uCI 8 Solution
Altitude uCI 8 upgrades deliver business dashboards and customizable insights to improve operational performance.
Piperlinesales Extends Google Integrations
Pipeliner CRM now syncs data with Google Contacts and Google Tasks.
Clarabridge and Expion Partner on Social-Analytics
The partnership between Clarabridge and Expion provides real-time learning and action based on consumer conversations.
CRM Featured Articles
CRM Is in the Midst of an Expansion, Microsoft Execs Say at Convergence
Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
Silverpop Launches E-Commerce-Focused Marketing Automation Solution
The solution is the first of several industry-specific offerings to be released.
Sales Needs to Develop a Go-to-Customer Approach
Forrester Sales Enablement Forum focuses on customer-centered selling systems.
Magazine Features
The 2014 CRM Service Leaders
Reality Check
The Adoption Rate Challenge
Give sales reps the right tools to drive CRM success.
12 Ways to Enhance Employee Engagement
Employees can be among the most valuable and powerful investments managers can make. Are you doing all you can to engage them? (Featured on SmartCustomerService.com.)
Integrating Social Media with Sales Strategy
Three tips for building strong relationships.

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