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January 29, 2014

CRM Across the Wire
BigContacts CRM Now Synchronizes with Microsoft Outlook
BigContacts' Outlook plugin lets users sync contacts, calendars, events, and tasks.
LiveOps Acquires UserEvents
The UserEvents acquisition gives LiveOps real-time, contextual routing capabilities and adds to its cloud contact center solutions portfolio.
Infer Launches Smart Signals for Business Intelligence
Infer Smart Signals draws on the Web to provide sales reps insight on prospects.
Amdocs Releases CES 9.1
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
SDL Launches SDL Customer Experience Cloud
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
CRM Featured News
Vendavo Launches SaaS-Based Profit Advisor
Automated price-optimization solution targets midmarket companies seeking profit advantages.
Insight
The Key to Delivering Amazing Customer Service
Shep Hyken outlines Ace Hardware's secrets to going beyond 'satisfactory.'
Pint of View
Bidding Social CRM a Fond Farewell
A transformative term is being retired. What does it mean to us?
Viewpoints
Nurture Your Leads for Successful Outcomes
Emphasize quality over quantity.



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