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January 27, 2014

CRM Across the Wire
ServiceSource Acquires Predictive Analytics Company Scout Analytics
The acquisition helps B2B subscription companies boost recurring revenue and doubles ServiceSource's addressable market to more than $600B
Envision Releases Click2Coach Cloud
Envision's Click2Coach Cloud is a new workforce optimization solution for capturing, recording, coaching, and agent analytics.
Zeta Interactive Acquires Marketing Automation Platform Provider ClickSquared
Zeta Interactive and ClickSquared together create a solution set for managing the full customer lifecycle.
Datorama Launches Cross-Channel Marketing Analytics Platform
The Datorama platform lets brands see all of their marketing data in one unified interface.
Offerpop Releases Inspiration, A Social Commerce Solution for Pinterest
Offerpop Inspiration activates the creativity and passion of Pinterest audiences to create curated boards.
CRM Featured Articles
HootSuite Acquires Social Analytics Vendor uberVU
The uberVU acquisition bolsters HootSuite's enterprise offering.
Customer Experience
Integrating Social Media Is a Strategy for Success
Expand your insights with a hub and spoke model.
The 8 Traits of Customer-Relevant Companies
Ovum research finds very few customer-adaptive enterprises exist today.
Encouraging Brand Advocacy
Five components of a better customer engagement system.
Boost Your Customer Service with These Tips
From dealing with angry customers to rewarding contact center agents, here are some recommendation to help your company improve customer service. (Originally appeared on SmartCustomerService.com.)

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