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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 18, 2013

CRM Featured News
Zoho Expands CRM Solution to Serve Enterprise Customers
Territory management among upgrades geared for large businesses
DMG Report Sees Surge in Cloud-Based Contact Center Solution Usage
Increased migration from premises-based solutions to the cloud represents a huge opportunity for vendors, but are they getting it right? (Featured on SmartCustomerService.com)
Mobile CRM Start-Up Selligy Closes $2.8 Million in Funding
Salesforce.com, Draper Fisher Jurvetson among the investors
Demandbase Launches B2B Retargeting for Business Marketers
Demandbase's B2B Retargeting offers re-engagement opportunities through retargeted display ads.
Zurmo Adds Collaboration and Gamification in Zurmo CRM 2.5
Additional functionality also includes VoIP integration and the ability to set complex rules for lead queues.
Engagor Integrates with Salesforce, Desk, and Zendesk to Simplify Social Lead Generation
Engagor's integration with leading CRM applications enhances sales and customer service processes through social channels.
REAL ROI
Philadelphia Insurance Listens to Customers
The company sees retention increase after deploying a VoC solution from Confirmit.
The Tipping Point
Keeping Pace with the Connected Customer
Five ways to improve your sales force effectiveness.
Viewpoints
Empower Your Brand's Most Potent Social Advocates
Don't overlook the value of employees.



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