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November 11, 2013

CRM Featured Articles
Soothing the Angry Customer
Every company dreads the angry customer. Here are some ways to alleviate their pain—and yours. (Featured on SmartCustomerService.com.)
Nimble Introduces Nimble Everywhere
The newest version of Nimble's social relationship platform offers Nimble Contact Widget in Gmail and Outlook.
Nestle's Peter Blackshaw Delivers Ad:tech Keynote on Nestle's Digital Transformation
Social and mobile dominate digital marketing discussions.
Badgeville Launches Behavior Platform 5.0
The new features in Behavior Platform 5.0 empower companies to deliver sophisticated, scalable, and secure gamification programs across their customer and employee-facing applications.
Ford's Futurist Sheryl Connelly Forecasts 'Game-Changing' Trends at Ad:tech Keynote
Social, economic, and political changes are driving global trends.
Customer Centricity
The Core of Customer Centricity
You can't transform your company without your employees' help.
Magazine Features
How to Build a Better Brand
Marketers must keep messages short, energetic, and simple.
Moments of Truth Drive Customer Experiences
In the era of social media, there is no excuse for not listening to the voice of the customer. (Originally ran on SmartCustomerService.com.)
Use Social CRM to Boost Inbound Marketing
Use your social CRM program to its full potential or get left behind.

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