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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 28, 2013

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The Long Tail of Customer Experience
How American Girl dolls became much more than child's play.
CRM Featured News
SAS Executives Unveil Goals, New Partnership with SAP
On the first day of SAS's Premiere Business Leadership Series, SAS CEO Jim Goodnight talks up the company's support of education.
SAS Premier Business Leadership Series Keynotes Offer Guidelines for the New Generation
Day two speakers deliver lessons on leadership and provide insight on millennials in the workforce.
SAS Study Reveals Consumers Want More Personalization, Despite Privacy Concerns
Six in ten consumers see an improvement in personal communications from businesses.
Encouraging Customers in the Call Center: To Know Them Is to Love Them
Once you've gotten reluctant customers to call into the contact center, how do you convince them to stay with the company?
Five9 Acquires SoCoCare
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Interactive Intelligence Partners with OrgSpan
Interactive Intelligence's partnership with OrgSpan leads to a social customer service and enhanced directory offering.
Insight
Should Retailers Target Mobile Devices?
Tracking consumers in stores and online brings privacy issues back into the spotlight.
Viewpoints
Six Customer Service Investments to Consider
When developing a business case for investment strategies here are some customer service solutions to consider that can offer quantifiable business benefits and provide valuable customer insight.
Don't Write Off Outbound Marketing
Social lead targeting offers new opportunities to find qualified prospects.



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