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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 07, 2013

CRM Featured News
Shop.org Summit Highlights Social Networks Focused on Purchasing
Companies use relationships to bring trust, fun into e-commerce.
[24]7 Bets on Social Sharing
Social media is here to stay. Here's one way to leverage it to your advantage and turn customers into brand advocates and positive reviews into sales.
HP Adds Social Media to Customer Engagement Management (CEM) Services
CEM Services - Social helps companies get online quickly.
Keynote Speakers at Shop.Org Annual Summit Concur: Use Technology Strategically
Omnichannel retailing is about giving consumers what they want, in-store and online.
Satmetrix Releases Satmetrix Pro for Net Promoter Implementations
Self-service software lets companies leverage Net Promoter expertise and functionality to build loyalty and create exceptional customer experiences.
Support.com Updates Its Nexus Service Delivery Platform
Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.
Customer Experience
Software Advances Are Propelling CRM to New Heights
Seven trends businesses cannot afford to ignore.
Magazine Features
Voice Biometrics Builds a Business Case
Advances in speech security have made it more feasible and reliable as a call center tool.
Viewpoints
Modeling the Customer Experience
Software is not the only answer in determining if your customer experience solutions are working. By using qualitative and qualitative research you can glean important insights about your customer base.
Why Your Technical Support Services Are Holding You Back
Five reasons to hit the reset button on your customer service.



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