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October 07, 2013

CRM Featured Articles
[24]7 Bets on Social Sharing
Social media is here to stay. Here's one way to leverage it to your advantage and turn customers into brand advocates and positive reviews into sales.
HP Adds Social Media to Customer Engagement Management (CEM) Services
CEM Services - Social helps companies get online quickly.
Keynote Speakers at Shop.Org Annual Summit Concur: Use Technology Strategically
Omnichannel retailing is about giving consumers what they want, in-store and online.
Satmetrix Releases Satmetrix Pro for Net Promoter Implementations
Self-service software lets companies leverage Net Promoter expertise and functionality to build loyalty and create exceptional customer experiences.
Support.com Updates Its Nexus Service Delivery Platform
Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.
Customer Experience
Software Advances Are Propelling CRM to New Heights
Seven trends businesses cannot afford to ignore.
Magazine Features
Voice Biometrics Builds a Business Case
Advances in speech security have made it more feasible and reliable as a call center tool.
Modeling the Customer Experience
Software is not the only answer in determining if your customer experience solutions are working. By using qualitative and qualitative research you can glean important insights about your customer base.
Why Your Technical Support Services Are Holding You Back
Five reasons to hit the reset button on your customer service.

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