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September 30, 2013

CRM Featured Articles
Outsourced Call Center Operations to the Rescue
Frustrated with trying to understand a customer rep in a foreign country? Overloaded with seasonal demand? Companies like XACT Telesolutions are helping to solve these problems and others.
At Oracle OpenWorld Day Three, It's All About the Customer
In the age of the empowered consumer, customer experience teams need to "step it up."
Brand Advocates Become Direct Sales Forces with [24]7 Social
Social suite allows consumers to share on different enterprise channels.
Zoho Introduces App for Small Business Contact Management
ContactManager consolidates all relevant customer information.
KnoahSoft Releases Harmony v4.0 WFO
Harmony users now have access to mobile, real-time speech analytics and enhanced desktop analytics in one cloud-ready platform.
Creating Brand Promoters
Expressing genuine interest in customers is key to extraordinary service.
Mobility, Collaboration Mark Enterprise Evolution
Businesses are taking a cue from the consumer world.
Go from Lip Service to Real Service
Boost your company's reputation with a comprehensive CEM program.

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