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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 23, 2013

CRM Featured News
1-800-Flowers.com CEO Jim McCann Talks Customer Engagement
At this year's Kana Connect user conference, Jim McCann spoke about the importance of engaging customers by listening to what they are thinking and reaching them where they are.
Demandbase Lets ExactTarget Customers Personalize Content, Online Forms
Personalization will help ExactTarget customers increase Web conversion rates.
Xerox Is Working to Simplify Social Data Mining
Xerox researchers are teaching computers to identify and route social media sentiment data to the humans who can best respond.
Brandwatch Launches Vizia, a Social Media Analytics Solution
The platform reinvents the traditional social media command center.
Salesforce.com and Workday Deepen Strategic Partnership
The partnership will result in a comprehensive solution for running enterprises in the cloud.
Insight
Which Interaction Channels Are Most Popular?
IVR and email top the list, but online customer support gains ground.
REAL ROI
Five9's Cloud-Based Dialer Means More Productivity for DirectBuy
Automatic dialer brings substantial cost cuts for the member-based buying center.
Viewpoints
Three Ways to Put the “Personal” Back into the Call Center Experience
What's next for the call centeris the ability to deliver a personalized, interactive experience without adding staff or ripping out existing technology investments.
Engage and Keep Customers with a Dedicated CXM Approach
A three-step plan to cultivating consumer loyalty.



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