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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 18, 2013

CRM Featured News
SYNNEX Acquires IBM's CRM BPO Business
SYNNEX will acquire IBM's worldwide customer care business process outsourcing services business for $505 million and roll it into its Concentrix line.
Marketo Integrates with Certain and Cloudwords
New software tie-ins add event management and content translation to Marketo's marketing automation systems.
CallFire Launches New Platform
The new customer care platform features an improved user interface, new developer tools, and new billing plans.
inContact Upgrades Cloud Contact Center Software
Enhancements include new outbound offering, intuitive Salesforce.com agent interface, mobile supervisor applications, and expansion of its Cloud API set.
IBM Expands Its Digital Marketing Network
New cloud offering adds real-time analytics to marketing.
Vocantas and Jacada Partner on Visual IVR
New offering can run on any smartphone.
Customer Experience
Organizational Design from the Inside Out
Architect your business with a focus on the future.
Insight
Consumers Call Personalized Email Marketing 'Superficial'
Marketers and consumers are on different pages when it comes to email marketing effectiveness.
Viewpoints
How to Understand and Nurture the Voice of the Employee
Companies would do well not to ignore their employees. By establishing a voice of the employee program, the enterprise can uncover valuable insight into customer behavior.
Reinventing the Experience for the New Energy Consumer
Utility companies must step up in a challenging market.



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