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July 10, 2013

CRM Featured Articles
Accenture and Predixion Software Extend Advanced Analytics Solutions
Partnership will yield advanced industry- and process-specific analytics solutions.
New CEO Named at Contact Solutions
Former BT Global Services president Michael Boustridge takes the reins at Contact Solutions.
Surge Releases a Suite of Mobile Tools for the Entire Sales Lifecycle
SurgeHub provides sales teams with a one-stop shop for mobile CRM, content management, and order entry.
Copernicus and Carat's Advanced Analytics Group Join Forces
Partnership promises to bridge the gap between consumer insights and marketing analytics.
Email Open Rates on the Rise, Trend Report Suggests
Rates rose to 31.1 percent, a major increase over recent years.
Magazine Features
Healthcare Gears Up for Coming Mandates
This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.
Scouting Report
Workforce Management: Better but Not Good Enough
What makes an ideal solution?
Getting Closer to the Customer by Integrating Business Services
Why the shared service model may be on its way out.

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