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June 26, 2013

CRM Featured Articles

AnswerNow Helps Companies Compute Call Center Costs

New Web-based calculator tool provides a dollar value to bad customer service.

Swiftpage Releases Built-for-Mobile CRM

Saleslogix CRM software now available for in-field users.

IntelliResponse Launches VOICES

New real-time voice of the customer data analysis tool draws insight from questions posed on digital channels.

Clarabridge Partners with Brandwatch to Extend its Clarabridge Social Solutions

Strategic partnership will optimize customer experience management across structured and unstructured data.

BPM Online Releases New Platform

BPMOnline 7.0 supports a new user interface and mobile capabilities.

Viewpoints

Best Practices for Personalizing Live Chat Solutions

Focus on relevant experiences to extract maximum value from customers.

Insight

Hesitation Hampers Banks' Social Media Opportunities

Many financial institutions are still not exploiting social media despite changing customer needs.