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June 10, 2013

CRM Featured Articles
NICE Partners with Bunchball
The pairing brings gamification to workforce optimization solutions.
SAP Eyes B2C Commerce in Hybris Buyout
SAP co-CEO says move "asserts our will in the CRM marketplace."
Verint Launches New Business Impact Solutions for Regulatory Compliance
The solutions will help organizations take a proactive approach to complying with industry regulations and analyzing customer complaints.
Gigya Revs Up B2C Data Management
Launches Connected Consumer Management Suite
Speetra Releases Voice-Enabled QR Codes
The new pulseM app lets customers and employees send voice comments to companies.
Customer Experience
Drive Differentiation Through Your Ecosystem
Engage employees, partners, and customers to gain a competitive edge.
Magazine Features
Mobility Drives Multichannel Video Strategies
The personal nature of the platform requires new customer engagement tactics.
CRM's Role in Managing Business Goals
Increase sales reps' productivity by setting clear goals and letting them track their progress.

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