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May 15, 2013

Case Studies
Toronto's Nerve Center Provides Easy Access
Canada's largest city improves customer service with Toronto 311.
CRM Featured Articles
Silverpop Launches Email Insights Application
Integration with Litmus allows marketers to deliver targeted content based on customer preferences.
[24]7 Acquires Social Commerce Firm Shopalize
Acquisition adds social commerce capabilities to help deliver omnichannel customer experiences.
The Call Center Corp. and The Stockade Group Merge
The pairing brings expanded product and service capabilities to clients.
Veeva Systems Announces New Mobile CRM and CLM Solution for Windows 8
New pharmaceutical industry solutions are optimized for Windows 8's touch-screen interface.
Customer Experience
The Role of Culture in Customer Relationships
Build exceptional experiences through emotional connections.
Companies See Payoffs in New Approaches to Technical Support
Businesses are lowering costs and accelerating customer service levels with innovative solutions.

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