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May 06, 2013

CRM Featured Articles
Salesforce.com Launches Salesforce Communities
New Salesforce Communities will enable companies to create social communities with business data and processes embedded at the core.
Social Media Amplifies the Customer Experience
To be successful, identify goals and stakeholders, and execute on strategy.
Moxie Blends Social Collaboration with Knowledge Management
Product launch combines search, social customer support, and automated workflows.
Is the Consumer the New CMO?
Companies that take a data-centric approach to customer strategies have the advantage.
SAP Releases Mobile App for Utilities
The solution lets consumers report outages, pay bills, and more.
Magazine Features
Growing Profits with Marketing Automation
Streamlining your sales and marketing tasks with automated technology can do wonders for your productivity and bottom line.
Reality Check
Transform Your Contact Center Into an Essential Corporate Contributor
Operations at risk must take a proactive approach.
Navigating the Data Universe
Let big data analytics serve as a guide star to business success.

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