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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 29, 2013

CRM Featured News
Lithium Enhances Social Customer Experience Platform
Launches Social Intelligence analytics product, expands partner communities.
Accenture Suggests Rewarding Customers to Increase Adoption of Mobile Payments
A new survey finds that adding financial-management tools and rewarding consumers could increase use of mobile phones as payment devices.
Comm100 Live Chat Upgraded with More Web Integration
The update features custom variables for more personalized chat interactions and new implementation codes.
Zurmo Adds Functionality to Its Open-Source CRM
Advanced reporting, workflow, marketing automation, and mobile access are added to version 1.5.
Demand Grows for Social B2B Data
Companies want to measure "ideal" customer profiles and lead behavior.
MicroStrategy Updates Its Analytics Offering
Version 9.3.1 delivers enhanced visual data discovery, advanced big data analytics, and mobile app upgrades.
Insight
What's in a Domain Name?
Here's what you need to know about the new Internet landscape.
The Introduction of Matrix Commerce
Delivering a seamless buyer experience is more important than ever.
Viewpoints
Companies See Payoffs in New Approaches to Technical Support
Businesses are lowering costs and accelerating customer service levels with innovative solutions.



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