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April 03, 2013

Evolving Social CRM to Become CRM—Again
Move your CRM implementation to the next generation.
CRM Featured Articles
Moxie Software Strengthens Its Partnership with Microsoft
Moxie integrates with Lync to deliver unified customer communications for contact centers.
inContact Expands Cloud Platform with Mobile Capabilities
Solutions will support connected consumers on virtually any mobile device.
Rexter Introduces Professional Relationship Management (PRM)
The startup launches a new system that leverages big data to guide professionals in engaging the right contacts when they're most likely to do business.
Magazine Features
Should Your Company Abandon Phone Support?
Why several Silicon Valley-area firms have done just that and are sticking with their decisions.
Implementing a World-Class Customer Management Program
Steps for driving engagement and interaction.

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