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January 30, 2013

CRM Featured Articles
NICE Launches Cloud-Based WFO Suite
The cloud-based offering addresses growing market demand and customer need for flexibility
Twitter Rolls Out Transparency Site
Transparency.twitter.com unleashes data about copyright notices, removal, and information requests.
Batchbook Integrates with Xero Accounting Software
Software integration marries marketing and financial data.
Genesys Acquires Utopy
The deal accelerates Genesys' workforce optimization solutions.
Getting Closer to Customers Tops Big Data Agenda
Companies lack the skills to manage the barrage of information.
Cracking the Social Media Code
Here's how to make an impact.
Incentivizing Channel Behavior
Ten behaviors to reward and encourage in 2013.

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