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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 30, 2013

CRM Featured News
Get Satisfaction Rolls Out Small-Business Solution
Community managers get more insights into customer traction.
NICE Launches Cloud-Based WFO Suite
The cloud-based offering addresses growing market demand and customer need for flexibility
Twitter Rolls Out Transparency Site
Transparency.twitter.com unleashes data about copyright notices, removal, and information requests.
Batchbook Integrates with Xero Accounting Software
Software integration marries marketing and financial data.
Genesys Acquires Utopy
The deal accelerates Genesys' workforce optimization solutions.
Insight
Getting Closer to Customers Tops Big Data Agenda
Companies lack the skills to manage the barrage of information.
Cracking the Social Media Code
Here's how to make an impact.
Viewpoints
Incentivizing Channel Behavior
Ten behaviors to reward and encourage in 2013.



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