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January 28, 2013

CRM Featured News
Infosys Launches AssistEdge
The product is an integrated cross-channel customer service tool for contact centers.
NextPrinciples Debuts Social Analytics and Engagement Platform
Insight-To-Action lets businesses integrate social conversations into CRM systems.
TeamSupport Increases Functionality for Enterprise Customers
The latest version is specifically designed for customer support teams of 100 or more representatives.
Neolane Rolls Out Enhanced Marketing Analytics Platform
Marketers get greater insights and analytic capabilities.
Conversocial Introduces Proactive Social Customer Service Channels
The solution connects companies to Twitter to advance social media strategies beyond monitoring.
Insight
Pricing Gets Personal
Businesses experiment with prices based on consumer demographics and behavior.
Pint of View
Flying Colors?
Consider what your flight attendants can control before giving them attitude.
Viewpoints
Combating Shopping Cart Abandonment
Leverage e-commerce data to boost online sales.



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