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January 16, 2013

Case Studies
IVR Fuels Improved Customer Service for Propane Supplier
AmeriGas offers targeted, more efficient solutions with a speech-enabled phone system from Message Technologies Inc.
CRM Featured Articles
Cloud Sherpas Acquires Innoveer, Navigis
Acquisitions expand the cloud integrator's CRM advisory and cloud integration services.
Retailers Remake Store Strategies
At NRF 2013, major brands say they're rethinking in-store, online purchase behaviors.
Reevoo Releases New Social Data Analytics Solution
Revoo Insights uncovers opportunities, trends, and issues, allowing businesses to accelerate responses to customer needs.
60 Minutes with The Container Store, Starbucks, and Whole Foods CEOs
Leaders weigh in on the economy, government.
The Tipping Point
Add Customer Satisfaction Through Analytics
Improve customer value to boost profitable growth.

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