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January 07, 2013

CRM Featured Articles
Global IT Spending to Accelerate in 2013, Say Forrester and Gartner
Bullish outlook is dragged down by diminishing PC sales, analysts add.
Mobile App Developers Face Benefits, Pitfalls in 2013
Maintaining customer satisfaction is key to mobile app storefront success.
Amazon Takes the Top Spot in Customer Satisfaction Study
The online retailer continues to set the standard, while Apple stumbles.
Rightpoint Joins Forces with Salesforce.com
Digital agency to assist customers in moving beyond legacy CRM systems.
3CLogic's Technology Integrates with SugarCRM
Inbound and outbound contact center capabilities integrated with cloud-based CRM system provides enhanced computer telephony integration.
Front Office
Remove Avoidable Customer Obstacles
Companies looking to improve user adoption should remove as many obstacles as possible for customers and prospects.
Magazine Features
Building an Impenetrable Cloud
Companies concerned about data security have more hybrid (public and private) cloud computing options.
Forecasting 2013 Marketing Automation Success
Expand on lessons learned in 2012.

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