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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 17, 2012

CRM Featured News
Gigya Launches Social Privacy Certification
New survey data indicates consumer confusion over businesses' use of their social data.
The Need for More Functionality Pushes the Contact Center Market in EMEA
Enterprises are pushing for tighter integration between various contact center applications.
IDInteract Introduces Demand Exchange Platform
The automated platform lets marketers deliver tailored offers based on customer interest and intent-to-buy data.
Birst Bolsters Predictive Analytics for Sales
Predictive analysis of transactional data improves sales performance.
Customer Experience
Match Priorities with Practice
Emphasizing cost over experience is a losing proposition.
Insight
Commerce Investments Are Set to Surge
E-commerce moves beyond Web-store hosting to managing customer data, orders, and inventory across the enterprise.
Viewpoints
How Will CRM Evolve?
Changing the game with predictive analytics.



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