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December 10, 2012

CRM Featured Articles
Latin America's Contact Center Market Is Booming
Adoption of interactive voice response and agent performance optimization systems is increasing.
Alcatel-Lucent Updates OpenTouch SMB Solution
The latest version features a new interface and added video, mobile, unified communications, and social network integration.
Sage Releases Sage SalesLogix v8.0 CRM System
Sage SalesLogix v8.0 adds a role-based interface and mobile and cloud enhancements.
Infor Acquires Orbis Global
Move strengthens marketing resource management capabilities.
CMO Council: Marketers Eye Greater Investments in Digital and Email Advertising
Report includes assessments of market planning, budget allocation, and organizational development.
Magazine Features
Piecing Together Multichannel Support
Cross-channel support starts with connecting the right channels.
Reality Check
Talking About Lead Generation
When it comes to making sales, technology is doing double duty.
Essentials for Building a Consumer Mobile Service
When launching a service, don't neglect long-term plans.

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