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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 28, 2012

CRM Featured News
Oracle Knowledge 8.5 Adds Context to Customer Interactions
Company calls release most "comprehensive" since InQuira acquisition.
Industry Reacts to HP, Autonomy Shake-Up
What the software company's write-down could mean for customers, solutions.
In-Store Experiences Lead to Showrooming
A new study by Northwestern University's business school found that consumers are not driven to buy online by price alone.
Social Media Ad Revenue to Reach $9.2 Billion by 2016
Ads on social networks are going "native," reports BIA/Kelsey.
Lattice Engines Raises $20 Million in Venture Funding
The infusion of cash will help the big data applications provider accelerate growth and expand its product portfolio.
REAL ROI
For Robin Ruth, Streamlined Sales Are in the Bag
SupeRep helps the global accessories company expedite orders straight from iPads.
Viewpoints
Is Your IVR a Customer Retention Engine, or Is It Driving Customers Away?
Analytics and process improvement put you in control of customer experience.
Voice of the Customer
Don't Doom Your VoC Strategies
A six-step plan for overcoming common obstacles.



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