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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 07, 2012

CRM Featured News
Moxie Software Joins Forces with Microsoft
Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM.
Clarabridge Launches Clarabridge 5.5
Clarabridge 5.5 provides intelligent customer response and engagement in real time.
Utopy Debuts Contact Center WFO Suite Driven by Interaction Analytics
Analytics powered WFO applications arm contact centers with interaction intelligence.
Zeacom Releases New Version of Zeacom Communications Center
ZCC 6.2 includes tighter integration with Microsoft Lync.
SapientNitro Launches Cloud-Based Digital Customer Engagement Platforms
Sapient EngagedNow delivers multichannel customer experiences through a unified platform.
Social Adds to CRM's Appeal
Nucleus Research's Value Matrix highlights new functionality and integration capabilities.
Magazine Features
Connecting Retail and E-tail
More retailers are combining CRM data, social media, and personalization to improve the customer experience.
Reality Check
Future Shock? Or Not?
Is frustrating customer service inevitable?
Viewpoints
Staying on Top of Customer Satisfaction
Watch these top key performance indicators to keep glitches from hurting your business.



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