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November 07, 2012

CRM Featured Articles
Clarabridge Launches Clarabridge 5.5
Clarabridge 5.5 provides intelligent customer response and engagement in real time.
Utopy Debuts Contact Center WFO Suite Driven by Interaction Analytics
Analytics powered WFO applications arm contact centers with interaction intelligence.
Zeacom Releases New Version of Zeacom Communications Center
ZCC 6.2 includes tighter integration with Microsoft Lync.
SapientNitro Launches Cloud-Based Digital Customer Engagement Platforms
Sapient EngagedNow delivers multichannel customer experiences through a unified platform.
Social Adds to CRM's Appeal
Nucleus Research's Value Matrix highlights new functionality and integration capabilities.
Magazine Features
Connecting Retail and E-tail
More retailers are combining CRM data, social media, and personalization to improve the customer experience.
Reality Check
Future Shock? Or Not?
Is frustrating customer service inevitable?
Staying on Top of Customer Satisfaction
Watch these top key performance indicators to keep glitches from hurting your business.

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