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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 29, 2012

CRM Featured News
Adobe to Reorganize Marketing Cloud
Plan divides offering into five core solutions.
Verint Enhances Impact 360 WFM Solution
New functionality models complex back-office operations to address service goals across work queue processes.
Marketo Adds Resources, Best Practice Tips with Marketing Nation
New network provides more ways for marketers to enhance their campaigns.
SoundBite Releases Proactive Customer Care Solutions
Cross-channel survey solution leverages mobile devices for increased response rates.
Infor Collaborates with 8thBridge on Social Commerce Solutions
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
Insight
HP Launches a CRM Consulting Service
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
Viewpoints
Lower Your Service Costs
Five tips to keep customers and employees happy without breaking the bank.



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