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October 29, 2012

CRM Featured Articles
Adobe to Reorganize Marketing Cloud
Plan divides offering into five core solutions.
Verint Enhances Impact 360 WFM Solution
New functionality models complex back-office operations to address service goals across work queue processes.
Marketo Adds Resources, Best Practice Tips with Marketing Nation
New network provides more ways for marketers to enhance their campaigns.
SoundBite Releases Proactive Customer Care Solutions
Cross-channel survey solution leverages mobile devices for increased response rates.
Infor Collaborates with 8thBridge on Social Commerce Solutions
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
HP Launches a CRM Consulting Service
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
Lower Your Service Costs
Five tips to keep customers and employees happy without breaking the bank.

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