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September 12, 2012

CRM Featured Articles
Coveo Launches Coveo for Salesforce.com
Brings advanced search, unified indexing, to Sales and Service Cloud users.
Aspect Software Extends the Unified IP 7 Platform
Unified IP 7.1 includes new capability for compliance in proactive outbound outreach to mobile customers.
Aprimo Releases Service to Sales App
The new app converts customer interactions into sales opportunities.
Infosys Releases SpeedSolve Customer Service App
The solution was jointly developed with AT&T.
DoubleDutch Debuts Hive Mobile CRM Application
Gives sales reps social, gamified, and location-based features.
Magazine Features
Cracking the Code on Cyber Crimes
Despite efforts to proactively protect customer data, computer intrusions and online fraud are on the rise.
Scouting Report
The Revitalization of the Workforce Management Market
One-size-fits-all solutions are no longer the answer.
Nine Essential Skills for B2B Marketers
In an industry that's constantly moving ahead, don't get left behind.

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