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August 15, 2012

CRM Featured Articles
Voxeo and Presence Technology Partner on Hosted Contact Center Solution
Vendors partner to provide cloud-based, multichannel solution.
How to Bring the Digital Experience to Stores
Start with the "five Cs" of in-store marketing, analyst says.
Customer Service Adapts to Multiple Environments
But while customers embrace new channels, businesses have to catch up, Customer Service Experience speakers warn.
Salesforce.com Unveils Salesforce Communities
Now any company will be able to create private social communities to connect with customers and partners in entirely new ways
Social Can Yield Positive Results
As social media customer service channels increase, companies can convert interactions to sales leads, product ideation, and reduced contact center costs.
AT&T Turns to Video to Cut Call Volume
Videos explain bills to customers so call center agents don't have to.
Reality Check
In Vino Veritas
Drinking in customer experience.
Deciphering the Data
In the world of consumer sentiment, all companies are different. Tips for choosing the right vendor for your needs.

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