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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 11, 2012

CRM Featured News
KANA Software Acquires Ciboodle
The deal brings together two customer service solution providers.
PlumChoice Launches Technology Services Solution
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
MicroStrategy Adds to Its Business Intelligence Portfolio
New enhancements are released for its core BI platform; other additions include a new cloud-based option and an application that can analyze consumer Facebook data.
Salesforce.com Rumored to Be Acquiring GoInstant
Alleged buyout would continue vendor "war" for customer experience
MetrixLab Snaps up MarketTools Research Solutions
Acquisition expands digital and cross-media research offerings.
Zeacom Launches ZCC Helpdesk for Microsoft Lync
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
Magazine Features
Solve the Master Data Management Equation
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Scouting Report
In Contact Centers, WFO's Star Is on the Rise
A host of innovations are adding new dimensions.
Viewpoints
Multichannel Predictive Analytics
Uncover data patterns to unlock revenue.



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