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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 09, 2012

CRM Featured News
Study: Top Retailers Respond to Half of Customer Email
LLBean.com and Gap.com prove to have most helpful email responses, according to STELLAService.
SalesPortal Unveils Marketing Analytics Dashboard
Builds on technology connecting brands and marketing partners through voice channels
Telstra Releases Public Cloud Contact Center Solution
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
Interactive Intelligence Releases Enhanced Version of Customer Interaction Center
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.
LivePerson Releases Cookie Application
The new tool lets companies deliver better information about the cookies used on their Web sites.
Dell to Buy Quest Software for $2.4 Billion
Acquisition further cements vendor's commitment to the cloud
Magazine Features
Listening to the Voice of the Constituent
A snapshot of the ways government agencies are using CRM strategies and technology today.
Reality Check
The New IP: A Big Data Hierarchy
All data may not be equal, but it may be equally important.
Viewpoints
Combine Sales Training and CRM for a Winning Environment
Defining your sales process is the first step.



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