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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 27, 2012

CRM Featured News
Empirix Launches Automated Regression Testing as a Service
The offering eliminates project uncertainty with end-to-end validation of contact center performance and customer experience.
Companies Are All Over Social Media
U.S. companies are outpacing their European counterparts in social media presence.
ScaleXtreme to Launch Cloud-Based Big Data Systems Management Features
Offering will include peer-based analyses, shared security threat alerts, and more
Contact Solutions Offers Continuous Improvement Guarantee
The company guarantees improved customer experience, reduction in calls to contact center agents.
Insight
Customer Relationships and Extreme Trust
Why companies need to step up their game.
Web Chat and Speech Analytics Are Set to Surge
More contact centers will deploy technologies in 2012.
Viewpoints
Connecting Customer Acquisition with Mobile Engagement
Hear your customers in stereo.



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