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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 20, 2012

CRM Featured News
Constant Contact Announces General Availability of SaveLocal
Merchants are already seeing success when given total control of their deals.
Global Connect Enhances Its GC1 Peak Dialer
New account escalation and call transfer features round out the offerings.
Facebook Buys Facial Recognition Provider Face.com
The start-up says it will contribute to the social network's mobile offerings.
Pegasystems Announces Sales Force Automation for Relationship Selling
The new product addresses agility and personalization gaps.
Peoplefluent Enhances User Experience with VMS Version 6.0
Upgrade includes candidate comparison feature, drag-and-drop widgets, and interactive icons
ClickTale Launches ClickTale Mobile BI Solution
The beta release uniquely captures and visualizes how users navigate mobile sites.
Pint of View
Customers: Old Dog, New Trick?
To serve customers, go with what you (and they) know.
REAL ROI
M&T Bank Catapults Its Close Rates
Leads360's Dial-IQ helps the mortgage group achieve real-time results.
Viewpoints
10 Requirements for Rich Content Optimization and Personalization
Drive engagement with unified information access.



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