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June 20, 2012

Case Studies
M&T Bank Catapults Its Close Rates
Leads360's Dial-IQ helps the mortgage group achieve real-time results.
CRM Featured Articles
Global Connect Enhances Its GC1 Peak Dialer
New account escalation and call transfer features round out the offerings.
Facebook Buys Facial Recognition Provider Face.com
The start-up says it will contribute to the social network's mobile offerings.
Pegasystems Announces Sales Force Automation for Relationship Selling
The new product addresses agility and personalization gaps.
Peoplefluent Enhances User Experience with VMS Version 6.0
Upgrade includes candidate comparison feature, drag-and-drop widgets, and interactive icons
ClickTale Launches ClickTale Mobile BI Solution
The beta release uniquely captures and visualizes how users navigate mobile sites.
Pint of View
Customers: Old Dog, New Trick?
To serve customers, go with what you (and they) know.
10 Requirements for Rich Content Optimization and Personalization
Drive engagement with unified information access.

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