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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 18, 2012

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Big Data, Big Deal
What you don't know can hurt your business.
CRM Featured News
Microsoft Rumored to Be Buying Yammer
Unconfirmed reports have the deal worth $1.2 billion.
Hearsay Social Unveils Content Exchange
The offering provides fresh and relevant media content for marketers.
Satmetrix Debuts Social Net Promoter
Metric draws on sentiment analysis to tie customer conversations to brand customer experience strategy
Salesforce.com and Twitter Announce Global Strategic Alliance
With more than 400 million Tweets per day, Salesforce Radian6 and Twitter provide companies with new opportunities to listen, engage and gain customer insight in real time.
TeleTech Launches Net Promoter Accelerator
Exclusive solution improves Net Promoter Score by integrating strategy, software, and services at the point of customer contact.
Zoho CRM Adds Dedicated App for iPad
Zoho CRM covers mobile options for iPad, iPhone, Android and browser users.
REAL ROI
A Customer Support Portal to Rely On
IRely makes a wise choice with TechExcel's CustomerWise.
Viewpoints
Improving the Performance of Your Outbound Call Center
Save time and money by increasing right party contact rates.



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