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June 06, 2012

CRM Featured Articles
ClickFox Releases Customer Experience Analytics Version 6.4
Analytics Engine maps customer behavior to business drivers, unifies trends and predictions across departmental functions.
Autonomy Rolls Out Big Data Solutions in the Cloud
Features include enhanced support for Hadoop and stronger analytics for marketers
CSG International Unveils AgentHub
The SaaS-based solution suite enables unified customer communications and contact center technology.
Magazine Features
Find the Right Social Media Monitoring Tool
Knowing how your brand is faring on the Web is essential, but which solution is best for your organization?
The Tipping Point
Knowing Your Customers in the Digital Age
New technologies mean new challenges.
Becoming Preferred: Up-Level the Brand Experience
Learn how to be unique in a crowded marketplace and add distinctive value to customer experiences.

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