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May 23, 2012

CRM Featured Articles
BT Expands Contact Center Portfolio in the U.S. With Cloud Contact Solution
Unified communications for U.S. contact centers meets challenges of global reach, cost control, and flexibility.
Salesforce.com Releases Chatter Messenger and Chatter Screensharing
New internal social networking apps expand business collaboration tools available in the cloud.
Zendesk Partners with Microsoft
Two-way integration allows users to access data between Microsoft Dynamics CRM and Zendesk.
Contact Solutions Acquires Adaptive Audio
Unique technology adapts to individual caller behavior, creates a highly personalized customer experience, and enables continuous improvement of self-service solutions.
Experian QAS Launches Real-Time Data Enhancement Product
Prospect IQ delivers individualized consumer insight at the point of contact.
CRM Gets More Professional
Service providers respond to changing market conditions with greater CRM deployments.
Pint of View
Train Your Customer Muscle
If business tasks are not as natural as breathing, your business will suffocate.
Deliver the Information Customers Crave
Organizations that can't retrieve data when they need it risk everything.

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