Logo
BodyBGTop

CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 14, 2012

CRM Featured News
CallCopy Presents Upgraded cc: Discover v5.0 Workforce Optimization Suite
Updates to security and analytics include new permissions rules, recording integrations, and active directory enhancements.
Sybase 365 Launches Updated Business Intelligence Service for Mobile Operators
Offering includes enhanced reporting features, analytics, and new segmenting capabilities
Zoho Introduces Facebook, Twitter Support Connectivity
Users can convert tweets, posts into support tickets and set escalation alerts
Verizon and VHT Help Organizations Dial Down Hold Times
Joint Voice Call Back offering promises to improve the customer experience.
REAL ROI
Vermont Gets a Boost in Organ Donor Registrants
Social Life helps state harness the power of social media.
Reality Check
Giving a Voice to the Contact Center
With their direct access to customers, service departments can offer valuable strategy insights.
Viewpoints
Build Relationships Through Proactive Support
Supporting connected customers has never been more important.



Email Address:
 
[Newsletters] [Home]
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us