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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 09, 2012

CRM Featured News
Interactive Intelligence Introduces Mobile Customer Service Solution
Interaction Mobilizer enables companies to build and deploy customer service applications on mobile devices, bridging the gap between mobile self-service and live assistance.
Evolve24 Rolls Out Mirror 2.0 Platform
Enhancements include an interactive dashboard, emotional index scores, and offline research options
Marketo Expands Executive Team
The acquisition of Crowd Factory brings additional personnel to Marketo's leadership team.
Get Satisfaction Expands Get Satisfaction Anywhere
The company extends Get Satisfaction Anywhere to bring the power of relevant social conversations to any online touch point.
Envision Upgrades its Centricity Workforce Optimization Suite
New supervisor workflow, AV player for search/queries/evaluations, and tabbed interface round out the enhancements.
Customer Experience
The Customer, the Missing CEO, and the Miracle That Will Not Happen
There are no shortcuts to customer strategy.
Magazine Features
Marketing and Advertising Agencies Blur the Lines
Third-party partners are broadening their roles. What to consider for the perfect pairing.
Viewpoints
Outsourcing Your Marketing Functions
10 challenges that make sharing your tasks a smart business move.



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