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April 18, 2012

CRM Featured Articles
ClickFox Survey Reveals Apple Reigns in Customer Loyalty
Brand loyalty survey identifies quality and customer service as the most important factors in keeping consumers coming back.
Moxie Software Expands Its Salesforce.com Integration
Spaces by Moxie integrates its communication channels with Salesforce.com's Service Cloud.
Pardot Enhances SEO Capabilities with Keyword and Competitor Monitoring
Upgrade helps marketers track and measure the performance of words and businesses
Pitney Bowes Portrait Explorer Tames Big Data
Portrait Explorer helps companies simplify the process of customer data analysis.
Customer Feedback Falls on Deaf Ears
Only 35 percent of comments ever get a response.
Reality Check
Video Production Made Easy
Incorporating video into your customer outreach is as simple as 1, 2, 3.
The Value of Welcomers
Three steps to driving repeat business.

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