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April 11, 2012

CRM Featured Articles
Altitude Software Launches Altitude uCI 8
Customer Interaction Management Suite release aims to boost the business results contact center operations achieve.
C3/CustomerContactChannels Expands Operations in China
The move is in response to demand from Russia, Japan, Korea, and China.
NCO Group Completes APAC Merger and Refinancing
The merger solidifies the company's place in the customer relationship and accounts receivable management marketplaces.
Customer Experience
Mobile CRM: Nice to Have or a Business Essential?
Don't risk becoming a digital dinosaur.
Game Mechanics Could Steer BPM Adoption
Proper handling of organizational politics is a key factor.
Preparing for a New Price Paradigm
Multiple channels transfer pricing decisions from retailers' to consumers' hands.

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