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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 04, 2012

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The Big Three
When it comes to CRM, don't sweat the small stuff.
CRM Featured News
inContact Extends Its Cloud Platform
The platform is expanded to include more reporting, scripting, and integrations.
Customer Relationship Metrics Launches Managed Service for Text Analytics
Text BI allows companies to make sense of unstructured data from many sources.
Totango Releases Customer Health Dashboard
Application lets users gauge their user happiness in real time.
Infusionsoft Reveals Its Spring 2012 Release
Drag-and-drop campaign builder, lead gen tools, lead scores all part of the sleeker, small-business solution
FTC Pushes for Greater Consumer Protections
The agency calls on companies to adopt best practices about collecting and sharing consumer information.
Magazine Features
Nonprofits Find Money on the Web
Charity no longer begins at home; today, it begins with a homepage.
Viewpoints
Heeding the Voice of the People
For a consumer-centric relationship, consider crowdsourcing.



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