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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 26, 2012

CRM Featured News
Customer Loyalty "Under Assault," Expert Says
Enterprises need unified access to customer intelligence, data
Moxie Releases Customer-Centric Enterprise Social Software
Spaces by Moxie brings internal collaboration and external communication channels into a single suite.
MailChimp Expands Its Zendesk Integration
The new integration simplifies the update process displaying MailChimp subscriber information in the Zendesk interface.
EasyAsk Debuts Mobile Quiri Platform
Corporate mobile app combines voice, search, mobile display, and interactions.
VirtuOz Launches Micro-Agents
Special purpose micro-agents allow companies to experience the immediate value of virtual agents.
KnoahSoft and Esnatech Partner on Advanced Unified Communications and Contact Center Software
The combination is expected to help enterprises increase employee productivity and mitigate regulatory risk.
Insight
Social CRM Off to a Strong Start
2012 could prove favorable for capital investments and growth in the social sphere.
Viewpoints
The Future of Customer Contact
What smart devices mean for the call center industry.



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