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March 19, 2012

CRM Featured News
BroadVision Enhances Its Enterprise Social Networking Platform
Upgrade includes collaboration capabilities and social analytics.
Zendesk Introduces Analytics Tool to Help Companies Understand the "Silent" Customer
New analytics feature gives companies direct visibility into how customers use self-service content
Salesforce.com Expands With Salesforce Rypple and Salesforce Site.com
Salesforce Rypple will enable companies to engage and align people across their employee social networks.
Mzinga Partners with ISM for Customer Experience Solutions
The alliance will strengthen cross-enterprise social experience and feedback.
Five9 and NICE Partner for Workforce Optimization in the Cloud
The two vendors combine to offer a fully integrated hosted solution.
Insight
Turning Business Into Pleasure
As enterprises turn to gamification, measurable action, reputation, and incentives are all part of the equation.
Viewpoints
Build a Great Customer Experience Using Your CRM Platform
Extract, engage, entice.
Voice of the Customer
Five Ways to Thrive in a Tough Economy
"Things'll go your way, if you hold on for one more day."—Wilson Phillips, "Hold On"



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