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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 12, 2012

CRM Featured News
Social and MobileCRM Boost Productivity by 26.4 Percent
Nucleus Research shows a 14.6 percent gain in productivity from mobile capabilities and 11.8 percent from social CRM.
Consumers in Developing Countries Are More Likely to Use Social Media for Customer Service
Ovum research finds 32 percent of consumers in Brazil, India, China, and Russia use social media, compared to 10 percent in developed economies.
Jive Offers Turnkey Social Media Solution
The Jive Social Customer Service Solution is a complete, out-of-the-box tool.
Clarabridge Expands Customer Experience Management Platform
Cross-departmental resolution, insight goal of new release.
Get It Mobile Launches Tracking Feature for In-App Advertisements
Program gives marketers ROI data on app installations and ad campaigns.
Multilingual Call Center Service Launches
VANAD Group partners with NexxLinx to offer customer service and technical support translation in 50 languages.
Insight
Being Hospitable Means Being Social
Hotel chains open communities to communicate with guests.
The Tipping Point
Social 2.0
Higher expectations demand a cultural shift.
Viewpoints
Leveling the Playing Field with Social Media
Online feedback puts the spotlight on your customer service department.



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