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February 13, 2012

CRM Featured Articles
Deloitte Partners with Salesforce.com
The alliance bolsters Deloitte's reach into the cloud.
SpeechCycle Awarded Patent for Repeat Caller Process
New patent covers call back disposition and re-evaluation in a IVR-based customer care.
New Social Media Analytics Technology Measures ROI for Retailers
AddShoppers lets retailers see which social media users respond to which campaigns.
Consumer Advocacy Platform Provides Users a Free Venue for Corporate Gripes
Gripevine lets consumers post complaints and have them brought to the company for resolution.
Take Your Facebook Page to the Next Level with F-Commerce
It's time to transform those "likes" into sales.
Small Biz Buzz
Connecting with Customers Is Easier than Ever
Rising competition demands a holistic strategy.
Best Practices for Internal Corporate Feedback
Modern companies don't dodge feedback.

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